Last updated: 14 June 2026
This Privacy Policy explains how Planidge (“Planidge”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use the Planidge website and application at planidge.com and related services (the “Service”). Planidge is operated as a sole trader. We are the controller of your personal information.
If you have any questions, contact us at privacy@planidge.com.
Where UK or EU data protection law applies, we rely on the following legal bases:
Some features use third-party artificial-intelligence services (currently Anthropic’s Claude models) to generate suggestions, build itineraries, answer questions, and extract details from documents you upload. When you use these features, the relevant content — which may include your trip description, preferences, chat messages, and the contents of uploaded booking documents — is sent to the AI provider to produce a response. We instruct our AI provider to process this data only to provide the feature. AI output can be inaccurate or incomplete; always verify important details such as flights, bookings, and reservations independently.
We do not sell your personal information. We share it with service providers (“sub-processors”) who process data on our behalf to operate the Service:
| Provider | Purpose |
|---|---|
| Google Firebase (Google LLC / Google Cloud) | Authentication, database, file storage, hosting, and serverless functions |
| Anthropic | AI itinerary generation, suggestions, chat, and document parsing |
| Google Places API | Searching for real places and venues |
| AeroDataBox (via RapidAPI) | Flight schedule and status lookups |
| Resend | Sending transactional emails (invitations, trip summaries) |
| Our payment processor | Processing subscription payments |
We may also share information when required by law, to protect our rights or the safety of users, in connection with a business transfer (such as a merger or acquisition), or with your consent. When you share a trip, the trip content you create becomes visible to others you invite or who hold the trip link, according to the sharing settings you choose.
Our providers may process your information in countries outside the UK/EEA, including the United States. Where we transfer personal data internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement / Addendum, the EU Standard Contractual Clauses, or an adequacy decision, as applicable.
We keep your personal information for as long as your account is active or as needed to provide the Service. Trip content remains until you or another authorised user deletes it. Uploaded documents are retained until deleted. When you delete your account or content, we delete or anonymise the associated personal data within a reasonable period, except where we must retain it to comply with legal obligations or resolve disputes.
We use technical and organisational measures to protect your information, including authentication, access-control rules that restrict trip and document access to authorised users, server-side validation, and time-limited links for private documents. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
UK/EU (GDPR): you have the right to access, correct, delete, restrict, or object to processing of your personal data, the right to data portability, and the right to withdraw consent. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.
California (CCPA/CPRA): you have the right to know what personal information we collect and how we use it, the right to request deletion or correction, and the right to opt out of any “sale” or “sharing” of personal information. We do not sell your personal information. We will not discriminate against you for exercising these rights.
To exercise any of these rights, email privacy@planidge.com. We may need to verify your identity before responding.
The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
The Service may link to third-party websites (for example map or venue links). We are not responsible for the privacy practices of those sites; please review their policies.
We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where appropriate, notify you. Continued use of the Service after changes take effect constitutes acceptance.
Questions or requests: privacy@planidge.com.